The insurance industry has been through a period of rapid change in recent years. Understanding, managing, and complying with shifting regulations requires a highly skilled and professional workforce.

Employee training is key to keeping abreast of regulatory, product, and technology changes and effectively supporting and serving your customers.

We provide training professionals with specialized insurance experience to assist clients in delivering training in industry-specific subjects, software applications, regulatory requirements, and more.

Some of Our Clients Include…

“The Excel Beginner and Intermediate Level training classes were a huge success. The class participants’ feedback was that they loved the class, learned valuable information, and that the facilitator was great!”

Diane ComellaBlue Cross Blue Shield of Rhode Island

“Choosing TTA to help train our call center staff was the best decision we ever made. Our call center is better equipped to handle and process customer inquiries and is able to quickly adapt and respond to changes in call volume.”

Insurance Company Client

Client Project Examples

  • AAA California State Automobile Association

    Call Center Training

    Instructor-Led Training
    New Hire Training
    Personal Lines Insurance Training
    CRM System Training

  • AllState

    Hogan Lead Assessment

    One Hour Debrief Per Employee
    250 Employees
    Hogan Lead Assessment Certified Trainer Deployed

  • centers for medicaid

    Medicare Call Center

    Train thousands of call center reps throughout the US
    45 Trainers Deployed
    5 Year Project

    READ FULL CASE

  • FM Global

    Proprietary System Training

    Global Business System
    Pilot Rollout
    Instructional Design for 6 eLearning Modules
    Instructor-Led Training

  • Hanover Insurance Group

    Instructional Design

    Needs analysis project
    Map up to 3 Job Roles
    Personal Lines
    Call Center

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