Customer Service Training

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High-Impact Customer Service Training

TTA knows the interactions your employees have with your customers will have an impact on the overall success of your business. TTA’s customer service training solutions will empower your employees with the confidence and skills they need to create positive customer interactions and nurture relationships leading to improved customer retention and satisfaction.

“84% of companies that work to improve their customer experience report an increase in their revenue.” [i]

Skills We Can Help With

Every interaction with your customers is crucial. TTA can provide your organization the resources to teach your employees vital soft skills and customer service skills including:

  • Negotiation skills
  • Presentation skills
  • Questioning and listening skills
  • Conflict resolution skills
  • Effective communication

Ensure Customer Satisfaction

With our dedicated network of Learning and Development professionals and over 25 years of experience, you can trust that TTA’s cost-effect customer service training solutions will give your employees the skills they need to create a memorable customer experience leading to increased and long-lasting customer satisfaction. Contact us today to learn more.

Customer Service Courses We Teach

  • Customer Service Orientation
  • Influencing and Negotiating
  • Communicating for Clarity
  • Critical Thinking
  • And more

Customer Service Resources

White Paper: Rethink Instructor-Led Training

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Blog: Important Skills Your Employees Should Have

Gen Z Soft Skills TTA Blog
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