Virtual Session Producer Certification

Two 4-Hour Live Sessions
Date: March 9 & 10, 2021
Time: 11:00AM – 3:00PM EST
Price: $599

The Virtual Session Producer Certification is perfect for those seeking to master all aspects of virtual session producing including platform technology training utilizing Zoom. This two-day 4-hour certification course (spread out over two days) will teach participants how to effectively support session leaders and participants during a virtual event.

All participants must pass an online written exam and a live demonstration exam to receive certification credit. Take-home materials to include a participant workbook and job aids. The cost of the course, $599, includes the two-day course, all learning materials, the exam, and the certification.

Trainer Icon

Terisa Novick, Master Trainer
&
Tiffany Butler, Master Trainer

calendar icon

Two 4-Hour Live Sessions
March 9 & 10, 2021

clock icon

11:00AM – 3:00PM EST

fee icon

$599

Key Takeaways

  • Identify the roles and responsibilities of the Virtual Session Producer
  • Support a wide variety of session leaders including instructors, presenters, business executives, sales and customer service representatives, and subject matter experts
  • Support and manage participants of all skill levels and abilities
  • Understand the technical aspects of live events
  • Achieve proficiency in all pre and post-event responsibilities
  • Implement troubleshooting strategies
  • Execute best practices and contingency plans
  • Attain deep understanding of Zoom back-end settings and best practice guidelines for effective training environments
  • Effectively utilize Zoom (tools and technology) to produce and support any live virtual event
  • Resolve common technical issues with Zoom specific solutions

Meet Your Instructors:

Teresa Novick HeadshotTerisa Novick is a Master Training Consultant with over 20 years of experience and an expert-level understanding of adult learning.  She is a dynamic leader, trusted partner, and innovative thinker.  Her experience includes training delivery, content development, virtual session producing and project leadership across various technologies in multiple industries. Terisa has built a successful training company that has supplied consultants to some of the largest financial, telecommunications, automotive and consulting companies in the world, with a particular emphasis on new technology implementations. When not working, she enjoys traveling with her husband and playing with  their two rescue dogs where they live in Dallas, TX.

Tiffany ButlerTiffany Butler is a Master Training Consultant with over 10 years of industry experience who loves partnering with organizations to implement learning solutions and adult learning strategies. Her experience includes training delivery, virtual session producing, large-scale rollout implementation, project management, and curriculum development. Tiffany excels at root cause analysis that is enhanced by her ability to connect with both clients and learners, as promoting growth is one of her professional passions. When not working, she enjoys watching hockey (go Penguins), traveling with her husband, and spending time with her fur baby, Bruno.

VSP Master Certification Content Summary

  • Identify the role and responsibilities of the Virtual Session Producer
  • Achieve proficiency in all pre and post-event responsibilities
  • Manage a wide variety of session leaders including instructors, presenters, business executives, sales and customer service representatives and subject matter experts
  • Support and manage participants of all skill levels and abilities
  • Learn the five strategies for participant engagement
  • Understand the technical aspects of live events
  • Attain deep understanding of Zoom back-end settings and best practices for effective training environments
  • Effectively utilize Zoom (tools and technology) to produce and support any live virtual event
  • Resolve common technical issues with Zoom specific solutions
  • Implement trouble-shooting strategies
  • Execute best practices and contingency plans

Outline

Roles and Responsibilities of the Producer

  • Producer vs. Moderator
  • Supporting a wide variety of session leaders including instructors, presenters, business executives, sales and customer service representatives and subject matter experts
  • Recognize the primary responsibilities of a producer before, during, and after a virtual session
  • Managing participant engagement

Pre-Session Management

  • Know your platform
  • Zoom back-end settings and best practices
  • Session leader walk through and checklist
  • Producer tech set up and requirements
  • Establish contingency plans

Session Management

  • Room set up
  • Entry / Waiting room
  • Audio / Video troubleshooting
  • Recover from common technical challenges in a virtual session
  • Participant experience
  • Opening / Intro
  • Tool intro
  • Attendance
  • Recording
  • Monitoring chat
  • Reactions / Status
  • Q/A
  • Polls
  • Breakouts
  • Whiteboard
  • Screen shots
  • Request Support
  • Screen share
  • How to effectively support both the facilitator and the participants
  • Monitoring attendee engagement/behavior
  • Identify common scenarios and problems and discuss solutions

Post Session Management

  • Wrap up
  • Session leader debrief
  • Close out activities
  • Session deliverables