Technical Support Representative
Ryan is a Technical Support Representative who works with the IT Team to prevent and resolve technical issues.
Ryan believes that technology and software are most effective when they’re designed and deployed with direct user engagement, in order to custom tailor the experience as much as possible.
Ryan has worked multiple in IT positions; providing both remote and in-person support for hardware and software related issues. While on a stretch assignment at a previous job Ryan also gained some experience with project management and creating a training program while completing a large-scale hardware upgrade.
Ryan is a certified Scrum Master in addition to holding a CompTIA A+ certification.
Ryan holds a Bachelor of Arts in Interactive Media Design from Becker College.
Get to Know Ryan!
If you were a super-hero, what powers would you have?
I would have to go with flight, it would make travel and commuting so much easier and more exciting.
What profession other than your own would you like to attempt?
I’ve always loved reading, and appreciate a good story regardless of the medium used to tell it; TV/Movies/Games, etc. If given a chance, I’d try my hand at being an author or story/script writer.
What three items would you take with you on a deserted island?
Too many survival shows have taught me that I’d want a knife because it can be used to make almost anything, and a ferrite rod to make fire. If money’s no object, I’d take a heavy-duty de-salination kit to turn saltwater into freshwater.
What motivates you to work hard?
I’m almost never satisfied with letting something not run at peak efficiency and functionality, and I love teaching people new things. Working in IT often means I get to both make something run better, and teach some new tricks to the user at the same time.
What celebrity would you like to meet at Starbucks/Dunkin Donuts for a cup of coffee?
Probably Dave Grohl from the Foo Fighters/Nirvana, he always seems like he’s very down-to-earth and approachable despite his fame.