The Key to Workplace Success: Emotional Intelligence

By September 4, 2019 No Comments

Emotional Intelligence is one of the top 10 soft skills for 2019 and continues to be a must-have skill in the workplace.[i]

Emotional Intelligence

Often, when we think of intelligence, we envision an advanced mathematician or a chemist. While these careers do require a high level of intelligence, the value of emotional intelligence in the workplace cannot be overemphasized. Emotional intelligence is defined as the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.  Each day we make emotionally motivated decisions at home, in our personal lives, and at work. Having a high level of emotional intelligence allows you to understand your decisions and the consequences of those decisions.

According to Daniel Goleman’s theory, there are five key components of emotional intelligence: [ii]

  1. Self-Awareness: The ability to recognize personal emotions, emotional triggers, and limitations
  2. Self-Regulation: The ability to manage emotions so they do not have a negative effect
  3. Motivation: An inner drive that comes from the personal joy experienced after an accomplishment
  4. Empathy: The ability to recognize, understand, and experience the emotions of another person
  5. Social Skills: The ability to interact and negotiate with other individuals in order to find the best way to meet the needs of each person

Emotional Intelligence in the Workplace

While emotional intelligence is not required for every job, it can certainly give you a competitive edge. Having a high level of emotional intelligence can improve your work relationships, improve your ability to resolve conflicts, help you empathize with others in various situations, and assist in your decision-making process.

Studies show that “71% of hiring managers said they valued their employees’ emotional intelligence over their IQ.”[iii] Additionally, “67% of all competencies that are determined as being absolutely essential for high performance in the workplace are related to emotional intelligence.”[iv]

Regardless of your career path, your level of emotional intelligence will make or break your success within your field.

Improve Your Own Emotional Intelligence

You may feel like you could use some improvement in the area of emotional intelligence. Emotional Intelligence is a lifelong learning process and is a skill you must practice for the rest of your life. Here are some first steps that experts say will help improve your level of emotional intelligence: [v]

  • Pay attention to your own behavior and take note of the way you act
  • Be accountable for your feelings and your actions
  • Understand the difference between responding and reacting
  • Put yourself in other people’s shoes
  • Think positive thoughts
  • Observe the behaviors and feelings of those around you
  • Think before you act
  • Practice being aware of your feelings and the feelings of others

Be mindful of your own emotions and the emotions of those around you. Being an emotionally intelligent person or employee will have a big pay off! For more information, visit our emotional intelligence training page.

If you are interested in learning first-hand how to strengthen your emotional intelligence, join us on Wednesday, September 25th at the Crowne Plaza in Natick, MA for a one-day TTA Learning Conference.

Building Relationships and Strengthening Emotional Intelligence

Kisha Dixon, TTA Learning Consultant
Kisha is an award-winning TTA learning consultant who has over 20 years of experience designing and facilitating behavior-based sales, coaching, and leadership training. She will share best practices on how to develop long-lasting, trust-based relationships — to influence change in your organization. Kisha is recognized for her contribution in transforming the Girl Scouts’ leadership culture which won the coveted Brandon Hall Group Gold Award for Learning Excellence.

The day will also be filled with a variety of other current, compelling, and innovative topics that are impacting the workplace today. The speaker lineup is a remarkable mix of industry experts and authors who are eager to share their personal stories and experiences on developing leaders and teams and creating an engaging learning culture. Its smaller attendance ensures a more personal and meaningful experience, where you can expect to learn and create strategies that help you and your organization.

Check out the full agenda and register today.


[i] https://www.forbes.com/sites/adigaskell/2019/02/22/what-are-the-top-10-soft-skills-for-the-future-of-work/#28b5f6f27f1f

[ii] https://www.goodtherapy.org/blog/how-emotional-intelligence-can-be-key-to-workplace-success-0104167
[iii] https://www.ciphr.com/features/emotional-intelligence/
[iv] http://blog.readytomanage.com/the-benefits-of-emotional-intelligence-in-the-workplace/
[v] https://www.lifehack.org/articles/communication/7-practical-ways-improve-your-emotional-intelligence.html