In April of 2018, Gallup analytics revealed that only 15% of worldwide workers came to work today engaged and ready to maximize their performance. Yet a few exceptional organizations have over 70% of their workers ready to outperform their competition. Gallup discovered that regardless of the size, location, culture or industry, the world’s most elite organizations are devoted to one overarching goal: They have an unwavering and purposeful focus on creating a culture where their employees can perform at their best.[i]
Create a Thriving Workplace Culture
What does it take to have a thriving workplace culture? John Mackey, CEO of Whole Foods Market says, “If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people do look forward to coming to work in the morning.”[ii] To change the surprising dismal employee engagement statistics, it’s time for leaders to persevere and be determined for greatness. We are going to focus on four main areas that are essential to cultivating a thriving workplace culture; Consistent Communication, Accountability, Team Engagement, and Employee Development.
Consistent Communication in the workplace is a vital component to any successful organization. Companies should have clear, transparent, and consistent strategies for communicating. Mark Zuckerberg, the CEO of Facebook said, “I think as a company, if you can get those two things right – having a clear direction on what you are trying to do and bringing in great people who can execute on the stuff – then you can do pretty well.”[iii] By implementing communication policies, within all departments, you establish accountability and consistency.
Accountability in the workplace is important to a business’s success as a whole. White Lodging Services Corporation is one of the organizations that was recognized in an earlier Gallup study for having exceptionally high employee readiness. White Lodging is one of the largest hospitality companies in the United States. Alyse Ellman, Vice President of Talent and Organizational Capabilities for White Lodging, wrote “There are two sides to accountability, most people think about the negative accountability – what happens when someone does not meet expectations; there is also a positive accountability – what happens when someone does a job well or exceeds the expectations. The most important thing is that accountability, positive or negative, needs to be clearly communicated and applied consistently.”[iv] In order to have accountability there must be clear and consistent communication, as previously covered. When everyone in an organization knows what is expected and what they are personally responsible for, employees have a sense of purpose and bond through that shared responsibility.
A sense of purpose and shared responsibility are driving forces behind Team Engagement in the workplace. William Wang, Founder of Vizio says, “Everyone on the team plays an equal role. My role is to create the wave and everyone on our team keeps the wave going.”[v] Engagement in the workplace is about being fully immersed, focused on clear goals, and empowered to do their job. An organization that lacks Team Engagement is not only missing a critical aspect of a thriving workplace, but they are also negatively affecting their bottom line. Gallup estimates that active disengagement costs the U.S. $450 billion to $550 billion per year.[vi] By encouraging Team Engagement, behaviors positively change leading to improved business outcomes and can have a positive domino effect throughout the organization.
Employee Development is essential for supporting Team Engagement and Accountability in the workplace. Liz Liu, Head of Culture for Scopely said, “We believe in relentlessly refining our skills and knowledge, as a team and as individuals.”[vii] When an organization places a high value on Learning and Development, they foster a culture that helps employees feel aligned and that they are growing with the organization. Continual learners become empowered employees that lead to productive and thriving workplaces.
[i] Gallup, Inc. “39 Organizations Create Exceptional Workplaces.” Gallup.com, 18 Apr. 2018, news.gallup.com/opinion/gallup/232532/organizations-create-exceptional-workplaces.aspx.
[ii] Paton, Cassie. “37 Company Culture Quotes That Will Inspire Your Team.” Enplug Blog, 7 June 2017, blog.enplug.com/37-company-culture-quotes.
[iii] Paton, Cassie. “37 Company Culture Quotes That Will Inspire Your Team.” Enplug Blog, 7 June 2017, blog.enplug.com/37-company-culture-quotes.
[iv] “Vol X: Accountability.” Alyse Ellman Hospitality, 21 Apr. 2016, alyseellmanhospitality.com/2016/04/21/vol-x-accountability/.
[vi] Gallup, Inc. “Companies Are Missing Opportunities for Growth and Revenue.” Gallup.com, 28 Apr. 2015, news.gallup.com/businessjournal/182912/companies-missing-opportunities-growth-revenue.aspx.
[vii] Paton, Cassie. “37 Company Culture Quotes That Will Inspire Your Team.” Enplug Blog, 7 June 2017, blog.enplug.com/37-company-culture-quotes.