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TTA is the largest provider of Learning and Development talent. Companies of all sizes partner with us to be a cost-effective, scalable, and strategic extension of their team.
Our client, a U.S. Federal Department, charged with coordinating and supervising all agencies and functions of the government relating to national security and the U.S. armed forces, has provided commissary services for military personnel throughout the world for many decades. Their mission is “to provide an efficient and effective worldwide system of commissaries for the resale of groceries and household supplies to members of the military services, their families, and other authorized patrons.” In an effort to modernize these facilities and increase operational efficiencies and productivity, the department decided to replace the existing “checkout” areas with new point of sale systems.
After careful analysis, the department realized that it faced one major logistical challenge: how to train the clerks at each of its 280 commissaries located throughout the world without the experienced trainers on staff. It was determined that the training initiative would require a total of 64 trainers to implement the new POS system in the desired time frame. Realizing the stringent trainer specifications the department had laid out, outlining the required skills and characteristics of “qualified” trainers (e.g. technically competent, proficient in learning methodologies, able to commit to a one-year contract, and willingness and availability to travel), they decided to partner with TTA. Utilizing our network, TTA was able to quickly and accurately identify qualified instructors that met the department’s unique requirements who were able to implement and deliver the new POS system. .