In 2009, Morgan Stanley and Smith Barney merged to form the financial industry’s largest wealth management firm. With the merger underway, Morgan Stanley needed to develop and implement a richly functional broker desktop platform solution across the newly formed organization. This massive systems conversion project meant the company had to prepare and train over 16,000 financial advisors, 8,600 client service associates, and 1,600 managers. Morgan Stanley’s Technology Training Group had the experience to provide the blended learning strategy but lacked the training resources and support to deliver the training of this scope across geographically dispersed branch locations. Morgan Stanley partnered with TTA to deliver a dedicated and proven team of experienced trainers to complement their training team. This initiative won a 2012 Brandon Hall Bronze award for Excellence in Learning.
Brandon Hall Bronze Award for Excellence in Learning
Talent
Provided
250 expert trainers (selected from over 1,200 training professionals in 4 weeks) for phase I training
500 expert trainers (selected from over 2,200 training professionals) for phase II training
1 Program Manager
1 Project Manager
Services
Offered
Delivered ILT & coaching to 12,000 financial advisors and support staff, over 9 months
Provided training to another 14,000 employees, over 6 months
Participated in a 2-week Train-the-Trainer program
Offered training delivery management and flawless deployment of 750+ training resources
Value
Added
Trained 26,000 employees on schedule
Exceeded training goal by achieving 90% training completion rates from branches prior to system conversion
Ensured complete employee readiness for the new technology, policies, and procedures with no impact on revenue
Attained retention of staff and key financial advisors
