Talent

Provided

  • 8 Instructors with prior EHR (electronic-health records) experience​
  • A dynamical scaled Program Management Team
Services

Offered

  • Train-the-Trainer​
  • Onsite training for more than 1,500 medical facilities across five states ​
  • Remote training for about 100 physician practices​
  • Program management services to conduct scheduling with medical facilities and oversee instructor deployment
Value

Added

  • Provided talent that offered a positive and seamless representation of Quest Diagnostics​
  • Equipped newly acquired Care 360 users from over 1,500 medical facilities with vital knowledge and skills resulting in reduced number of calls to tech support​
  • Ensured a smooth migration and increased user adoption rates
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