Welcome to the TTA Community. TTA Connect is where you can manage and update your profile, search, and view opportunities, manage your work, track payments, and more.
TTA is the largest provider of Learning and Development talent. Companies of all sizes partner with us to be a cost-effective, scalable, and strategic extension of their team.
Marlborough, MA – September 5, 2024 – TTA (The Training Associates) is thrilled to announce its latest achievement: the prestigious Brandon Hall Group Gold Award for Excellence in Learning. This accolade recognizes our innovative change management program created in partnership with Consumers Credit Union, marking a significant milestone in our commitment to delivering impactful learning solutions.
The Brandon Hall Group Excellence Awards are among the most respected in the learning and development industry, honoring organizations that deliver programs achieving real-world results. The Consumers Credit Union project exemplifies how tailored learning strategies can help organizations successfully manage change and drive positive outcomes.
Navigating Change: A Strategic Partnership
Consumers Credit Union (CCU), a $3.5 billion financial institution with over 220,000 members, was in the process of implementing a new CRM system, underscoring the importance of establishing a structured change management approach. CCU partnered with TTA to develop a comprehensive change management methodology and training strategy to foster a culture adept at navigating change across all departments. Aligning this program with CCU’s broader strategic goals ensured that every aspect of the initiative contributed to enhancing operational efficiencies, achieving 100% adoption of the CRM across all member support departments, and standardizing change practices company-wide.
The change management program was designed to align with Consumers Credit Union’s strategic goals and foster a culture of adaptability. Key elements of the program included:
The program achieved notable success and measurable outcomes, resulting in improvements across several key areas:
“Partnering with TTA has transformed how our leaders approach change, providing a practical, hands-on program that allowed our leaders to apply what they learned immediately,” said Todd W., Vice President, Project Management Office at Consumers Credit Union. “The outstanding Net Promoter Scores—67 from participants and an exceptional 100 from their managers—reflect the high satisfaction and impact of the training across our organization.”
“Winning the Brandon Hall Group Gold Award is a significant achievement for Consumers Credit Union and TTA, showcasing the importance of having an effective strategy and plan in place to make organizational change successful,” said Maria Melfa, President and CEO of TTA. “We congratulate Consumers Credit Union and admire their dedication to training and their proactive approach to change management.”
For more details on the Consumers Credit Union change management program, view the full change management case study.
About TTA As a women-owned certified business, TTA is the leading provider of expert learning and development talent and solutions. We specialize in supporting organizations ranging from small businesses to Fortune 500 companies, with their transformational training initiatives. These initiatives cover a range of areas, such as leadership and professional development, as well as technology implementation training, spanning across all aspects of people and organizational development.
Our network of thousands of top-tier L&D professionals combines passion, extensive experience, and fresh perspectives to help organizations achieve their learning goals on time and within budget. Our clients’ trust and support have helped us achieve over 80 industry awards, including being named a Training Industry Top 20 Learning Services company for over 13 years. For more information about TTA, visit TheTrainingAssociates.com.
Media Contact:
Courtney Maloney Marketing Content Manager 508-439-5330 cmaloney@ttacorp.com
