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Dominion Energy, an American Power and Energy Company headquartered in Richmond, Virginia, services nearly 17,000 customers across 16 states, providing reliable, affordable, and clean energy solutions. The objective was to create an industry-leading training program that centered around learner experience and enabled employees to effectively use SAP at go-live. TTA was chosen as the preferred vendor due to our expertise in system implementation training, our deep experience with SAP training, our ability to quickly scale, and our project management expertise in managing all the details.
TTA established a bench of 45 skilled facilitators who were able to deliver both in person and virtually that were utilized during the 8-month deployment. During this time, TTA successfully trained approximately 2,000 learners in customer service, billing and payment operations, and credit departments.
“TTA has been critical to a successful launch of training deployment. The team has seamlessly aligned with our needs and identified highly skilled trainers. TTA’s partnership in providing coaching, and establishing a support network for trainers and project leaders have made the onboarding of 45 trainers seamless. Multiple business units within the organization have recognized the talent exhibited by the trainers in the classroom.”
Supervisor CIP Training
Dominion Energy
