Project Summary: Xerox
Xerox is the world’s leading enterprise for business process and document management, offering global services from claims reimbursement and automated toll transaction to customer care centers and HR benefits management. Xerox has more than 140,000 employees, serving clients in 160 countries, and generates over $22 billion in annual revenue. Xerox needed to revitalize the company’s existing leadership development program to meet the learning demand of new and existing managers. The company wanted to offer a formalized blended learning leadership program that included instructor-led training workshops and e-learning training. They did not have the internal resources available to identify each manager’s actions for professional development based on delegation practices, assertiveness, and time management criteria. Looking to partner with a company who could secure highly qualified training professionals to deliver management coaching sessions for each manager, Xerox partnered with their decade long partner TTA. TTA proceeded to provide a training solution that included experience coaches skilled in collaborating in smaller group settings in order to enhance leadership professional development.