Insurance

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The insurance industry has been through a period of rapid change in recent years. Understanding, managing, and complying with shifting regulations requires a highly skilled and professional workforce.

Employee training is key to keeping abreast of regulatory, product, and technology changes. Training can also help to effectively support and serve your customers.

We provide training professionals with specialized insurance experience to assist clients in delivering training in industry-specific subjects, software applications, regulatory requirements, and more.

Some of Our Clients Include…

FM Global TTA
Harleysville TTA
Homeland Healthcare TTA
Horace Mann TTA
Liberty Mutual TTA
Mutual of America TTA

“The Excel Beginner and Intermediate Level training classes were a huge success. The class participants’ feedback was that they loved the class, learned valuable information, and that the facilitator was great!”


Diane Comella
Blue Cross Blue Shield of Rhode Island

“Choosing TTA to help train our call center staff was the best decision we ever made. Our call center is better equipped to handle and process customer inquiries and is able to quickly adapt and respond to changes in call volume.”


Insurance Company Client

Client Project Examples

Call Center Training

Instructor-Led Training
New Hire Training
Personal Lines Insurance Training
CRM System Training

Allstate-TTA

Hogan Lead Assessment

One Hour Debrief Per Employee
250 Employees
Hogan Lead Assessment Certified Trainer Deployed

CMS-TTA

Medicare Call Center

Train Thousands Of Call Center Reps Throughout The US
45 Trainers Deployed
5 Year Project

FM-Global-TTA

Proprietary System Training

Global Business System
Pilot Rollout
Instructional Design For 6 ELearning Modules
Instructor-Led Training

Hanover-TTA

Instructional Design

Needs Analysis Project
Map Up To 3 Job Roles
Personal Lines
Call Center

Hanover-TTA

Professional Business Skills

Conflict Resolution
Team Effectiveness
Influencing Without Authority
Project Management

Harleysville-TTA

AQS System Training

Instructor-Led Training
Project Management
AccessHarleysville
6 Month Project

Unum-TTA

Learning Strategy

Instructional Design
Content Development
66 Development Days

Liberty-Mutual-TTA

Basic Programming

Custom Training
Instructor-Led
4 Day Class

Kaiser-Permanente-TTA

Information Technology

Train 2,000 Employees
Proprietary Insurance System
Five Trainers Deployed
ILT And VILT